Delivery
At Hexaspace, we take pride in the manufacturing of our furniture. We aim to deliver your purchase as quickly and efficiently as possible. All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers.
We work with multiple specialist delivery partners to ensure your order arrives safely and on time. This may result in multiple shipments of your order from separate delivery partners. Kindly note that shipping cost is calculated per shipment (not per total order) based on the warehouse location from which your product(s) is shipped.Delivery speed depends on the product type, product availability, and proximity to metropolitan areas. To help you with your purchasing decision, you may learn more about delivery lead times on each product page.
You may enter your zip code on any product page to check if we deliver to your area. If your location is unavailable, we recommend subscribing to our newsletter or following us on social media to stay informed about our latest updates.
All shipments are delivered Monday to Friday between 9:00 am and 7:00 pm, with specified hours on Saturdays in selected cities. If you wish to request to see if a Saturday delivery is possible for your area, please reach out to us before your order has been processed. Kindly note that not all requests can be fulfilled.
Please note that it is your responsibility to check that your items will fit through doors, staircases, and elevators in their packaging before placing your order. Product and package dimensions are included in the product description on our website. Failed delivery due to inability to access your home will incur additional delivery charges.
Please note that while we may be able to have your order shipped to a freight forwarder, once the shipment is in their hands, Hexaspace is released of all responsibility for issues that may arise during and as a result of the freight forwarding process.
Shipping Fee & Locations
Shipping fees are charged per shipment, not per order, and are fixed at flat rates depending on shipment value and delivery location.
This is a friendly reminder that for orders with multiple items, depending upon each item’s estimated delivery, there may be multiple shipments per order. Shipping fees are calculated based on your location and order subtotal. Total shipping fees will be indicated during the checkout process after processing the required shipments based on the estimated delivery of all your items.
Please enter your zip code on any product page to determine if we deliver to your city. Delivery availability and applicable shipping charges are confirmed before payment based on your delivery address and the active shipping configuration.
Types of Delivery
We offer three delivery service options: Standard, Room of Choice, or White Glove.
We provide a Standard Service by default, but you may opt for Room of Choice or White Glove for an additional service fee. Each service fee is per shipment, not per order. If the order contains multiple shipments, you can select which shipment(s) you would like to apply the delivery service to during checkout.
Standard Service
We will deliver your item(s) to either the ground floor, lobby, or first dry area of your home (such as a garage, front porch, lobby, etc.) or apartment building. Deliveries to any address requiring a lift or staircase will be left at the lift’s entrance or the stairs’ foot. This service does not include unpacking, assembly, or rubbish removal.
To initiate delivery, we will email you that your order is ready to ship. You will receive a fixed delivery date with tracking information, or our delivery partner will contact you to arrange a delivery day and time window.
How long do I have to return my item?
Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.
How do I return my item?
Small items can be returned to the showroom or shipped back to us by mail. Furniture or more oversized items will require arrangements for pick up. If you plan to return your item, please get in touch with contact@hexaspace.in or call +91 88 667 355 55 to make arrangements.